Terms of Service

Placing Orders:

Fax, mail, e-mail or call in purchase orders to:

Gel Company, Inc
665 Third Street, Suite 240, San Francisco, CA 94107
Tel: (415) 247-8760 | Fax: 415-247-8765 | E-mail: ordersusa@gelcompany.com

To place an order register on line at www.gelcompany.com

Prepayment required for first order. Terms are net 30 days thereafter.

Payment:

Gel Company accepts checks, major credit cards or wire transfers in US funds.
Check in US funds payable to “Gel Company”. Send via airmail or common carriers to:

Gel Company
665 3rd Street, Suite 240
San Francisco, CA 94107

VISA, Master Card or American Express:
Provide account number, expiration date, 3-digit verification code (located on the back of your card) and your name or company name as it appears on the card.

Please contact Gel Company for wire transfer details: ordersusa@gelcompany.com

Shipping:

Orders received before 3 pm PST will be shipped the same day

Shipping via UPS costs within the US:

Standard (3-4 business days) $18.95, 2nd Day $29.00, Next Day $55.00
International shipping costs (including Canada) $85.00, please contact us at ordersusa@gelcompany.com for more information.
Express delivery can be arranged at an additional fee
Rates subject to change

Returns/Refunds/Cancellations:

Gel Company will issue a full refund for most items returned in new condition and within 30 days of shipment date. Please note that returns must include either the original packing slip or invoice. Merchandise sent in error by Gel Company will be eligible for a full refund, exchange or credit. Returns will not be accepted without prior authorization from Gel Company and may require a $15 re-stocking fee. Cancellations will only be accepted on the same day of purchase. Gel Company must be contacted no later than 2:30pm PST for all cancellations (please contact customer service: 415-247-8760 or 800-256-8596).